Refund and Returns Policy Definitions and key terms
Definitions and key terms
To clarify the terminology used in this Return & Refund Policy, the following definitions apply:
- Company: Refers to MURAADSO COMPUTER SYSTEMS & COMMUNICATION EQUIPMENT SOFTWARE TRADING L.L.C, we operate renewgadget.com website which is responsible for your information as outlined in this Return & Refund Policy. The terms “Company,” “we,” “us,” or “our” are used interchangeably.
- Customer: Indicates the company, organization, or individual that registers to use the Renewgadget Service for managing relationships with consumers or service users.
- Device: Any internet-connected device, including phones, tablets, computers, or other devices that can access the Renewgadget services.
- Service: Refers to the services offered by Renewgadget, as described in relevant terms (if applicable) and on this platform.
- Website: The official site of Renewgadget, accessible at the URL: Renewgadget.com.
- You: Denotes a person or entity registered with Renewgadget to utilize the Services.
Return
Thank you for shopping with Renewgadget! We value your choice and aim to ensure you have a rewarding experience as you browse, evaluate, and purchase our products.
As with any shopping experience, certain terms and conditions apply to transactions at Renewgadget. We will keep it brief while ensuring clarity. The important point to remember is that by placing an order or making a purchase at Renewgadget, you agree to the terms outlined below, including our Return Policy.
You are eligible to return a product if:
- The product received is incorrect (must be unopened and include all original packaging).
- The product is damaged or defective compared to what was listed on our website.
Change of Mind Returns:
If you change your mind, you can return a product within 10 days of receiving it. We guarantee a full refund as long as the product is undamaged, unused, and in its original packaging. However, a fee may be deducted to cover operational costs. This fee can range from 0% to 20% of the item’s price, plus shipping fees, which may be up to AED 150.
If the packaging has been opened and the product is not defective, unused, and shows no visible scratches or marks, a 20% fee of the item’s price, along with shipping fees of up to AED 150, will be deducted from your refund or exchange.
Shipping
Renewgadget does not cover return shipping costs. All shipping expenses must be borne by the customer, even if the original item was shipped for free. In such cases, the customer is still responsible for the cost of returning the item.
Your Consent
By accessing our website, creating an account, or making a purchase, you consent to our Return & Refund Policy and agree to its terms.
Changes to Our Return & Refund Policy
We may update or modify this document to accurately reflect our services and policies. Unless otherwise required by law, any changes will be clearly posted here. Continued use of our services after any updates will signify your acceptance of the revised Return & Refund Policy. If you do not agree with this or any future updates to the Return & Refund Policy, you may choose to delete your account.
Customers are responsible for their personal data and information on their devices. We recommend that customers back up their data, disable Find My iPhone (FMI), and remove any locks or passwords prior to servicing their devices.
Contact Us
If you are not entirely satisfied with any product or service we provide, please reach out to us. We are here to discuss any issues you may be experiencing with our products.
Contact Us via Email: info@renewgadget.com
